PRIVACY POLICY

Last updated: 7 October 2026

This Privacy Policy explains how MRL Midlands Ltd ("we", "us" or "our") collects, uses, stores and protects personal information when you visit our website, make an enquiry, sign up to receive updates or otherwise interact with us.

We are committed to protecting your privacy and handling personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. WHAT INFORMATION DO WE COLLECT?

We may collect personal information that you provide when you make an enquiry, contact us, become a customer, sign up for updates or otherwise communicate with us.

This may include:

  • Your name.
  • Email address.
  • Telephone number.
  • Company or business name and details where applicable.
  • Whether you are enquiring as an individual or business.
  • Billing, delivery or business addresses where relevant.
  • Details of the bearings, components, parts or other products you require.
  • Product dimensions, specifications and quantities.
  • Information contained within your enquiry or correspondence with us.
  • Transaction, invoice and account information where you become a customer.

2. FILES AND DOCUMENTS SUBMITTED WITH ENQUIRIES

Our Order Enquiry form allows you to upload files to help us understand and respond to your requirements.

These may include photographs, drawings, specifications, technical documents or other information relevant to your enquiry.

Please only provide information that is reasonably necessary for us to deal with your enquiry and avoid including unnecessary personal or confidential information within uploaded files.

Files submitted to us will be used for purposes connected with your enquiry and any resulting quotation, order or customer relationship.

3. INFORMATION COLLECTED WHEN YOU USE OUR WEBSITE

When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, pages visited, approximate location and information about how you use the website.

Some technical information may be necessary for the security and proper operation of the website. Analytics information is only collected using non-essential analytics cookies where you have provided the appropriate consent.

4. HOW DO WE USE YOUR INFORMATION?

We may use personal information to:

  • Respond to enquiries and requests for information.
  • Identify products or components suitable for your requirements.
  • Prepare and provide quotations.
  • Process and fulfil customer orders.
  • Communicate with customers about enquiries, quotations and orders.
  • Arrange delivery or collection where applicable.
  • Provide customer service and after-sales support.
  • Manage invoices, accounts and business administration.
  • Maintain appropriate business and accounting records.
  • Send marketing communications or updates where permitted.
  • Maintain the security and proper operation of our website and systems.
  • Understand how visitors use our website and improve it where analytics consent has been provided.
  • Comply with legal, regulatory and contractual obligations.
  • Establish, exercise or defend legal rights where necessary.

5. OUR LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract: Where processing is necessary to provide products or services you have requested, fulfil an order or agreement with you, or take steps at your request before entering into a contract.

Legitimate interests: Where processing is necessary for our legitimate business interests, such as responding to enquiries, preparing quotations, managing customer relationships and operating our business, provided those interests do not override your rights and freedoms.

Consent: Where you have given us permission to process information for a particular purpose. Where we rely on consent, you may withdraw that consent at any time.

Legal obligation: Where processing is necessary to comply with legal, regulatory, taxation, accounting or other statutory requirements.

6. EMAIL UPDATES AND MARKETING

You may choose to provide your email address to receive news, offers and updates from us.

Where consent is required, we will only send these communications where you have chosen to receive them.

You can unsubscribe from marketing communications at any time by using an unsubscribe option provided in the communication or by contacting us.

Stopping marketing communications will not prevent us from sending necessary communications relating to an enquiry, quotation, order or existing customer relationship.

7. SHARING YOUR PERSONAL INFORMATION

We do not sell or rent your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business, fulfil an order or provide our products and services.

These may include:

  • Suppliers and manufacturers where necessary to fulfil or respond to an enquiry or order.
  • Delivery, courier and transport providers.
  • Website hosting, maintenance and IT service providers.
  • Email and communication providers.
  • Data storage and backup providers.
  • Banking and accounting providers.
  • Professional advisers such as accountants, insurers or legal advisers.
  • Google Analytics where analytics consent has been provided.
  • Government, regulatory or law enforcement authorities where required by law.

We only share information where there is an appropriate reason to do so and expect organisations processing information on our behalf to protect it appropriately.

8. COOKIES AND WEBSITE ANALYTICS

Our website uses cookies and similar technologies. Some may be necessary for the website to function correctly and securely.

We use Google Analytics to help us understand how visitors use our website.

Google Analytics is only permitted to store analytics cookies on your device after you have given your consent through our cookie consent system.

You can accept or decline analytics cookies when you first visit the website and can change or withdraw your consent at any time using the Cookie Settings option on the website.

If you withdraw your consent, Google Analytics cookies will no longer be used and existing analytics cookies will be removed. If you subsequently give consent again, Google Analytics will be re-enabled.

Further information is available in our Cookie Policy.

9. INTERNATIONAL DATA TRANSFERS

Some service providers we use may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by UK data protection law.

10. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, contractual, accounting and reporting requirements.

Customer, order, invoice and transaction records may need to be retained for longer periods to comply with taxation, accounting, contractual, warranty or other legal requirements.

Enquiries and uploaded files will not be retained for longer than reasonably necessary for dealing with the enquiry and any resulting business relationship.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

11. HOW DO WE KEEP YOUR INFORMATION SAFE?

We use reasonable technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or destruction.

Access to personal information is limited to those who have a legitimate need to access it. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including:

  • The right to request access to personal information we hold about you.
  • The right to ask for inaccurate or incomplete information to be corrected.
  • The right to request deletion of personal information in certain circumstances.
  • The right to request restriction of processing in certain circumstances.
  • The right to object to certain types of processing.
  • The right to withdraw consent where processing is based on consent.
  • The right to data portability where applicable.

These rights are subject to certain conditions and exemptions under data protection law.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before completing a request.

13. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices or content of those websites and recommend reviewing their privacy notices before providing personal information.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on this page and the date at the top of the policy will be updated.

15. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact:

MRL Midlands Ltd
Unit 16, Hill Lane Close
Markfield
Leicestershire
LE67 9PY
United Kingdom

Email: sales@mrlbearings.co.uk
Telephone: 01530 242666

16. MAKING A COMPLAINT

If you have concerns about how we have handled your personal information, please contact us in the first instance so that we have an opportunity to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Further information about making a complaint is available from the Information Commissioner's Office.